Shipping and Returns Policy

Shipping & Returns Policy

*Due to Covid-19 delivery times may be a little longer than usual.

All of my jewellery is hand packaged and shipped Worldwide from my current location of Ibiza, Spain. 

All Ready to Ship orders will be packaged and shipped within 3 working days using Correos Tracking Service via www.correos.es

A tracking number will be provided and items usually arrive within 5-7 days.

 

If the item is urgent I can arrange a courier via DHL.

Please email me at info@sylviegianella.com

 All Made to Order pieces are handmade in my studio and can take between 3-4 weeks to create. 

Returns & Refunds

Unfortunately, as each piece by order I cannot offer refunds if you change your mind. I can however provide a re-size whenever possible.

If you have any questions you can email info@sylviegianella.com

Import duties, taxes and charges are not included in the shipping price. These charges are the customer's responsibility.

Please check your local customs authority to determine these additional costs prior to placing an order.